CCM launches program exploring innovation and key health technologies for era of COVID-19, future of digital health


Top of Mind program focuses on telehealth, artificial intelligence and revenue cycle management with report, roundtables, webinar, and virtual summit

The Center for Connected Medicine (CCM) is expanding its annual Top of Mind program this year with more resources open to more people.

The Top of Mind program is entering its fourth year of providing resources and events focused on digital health priorities and challenges in the coming year.

Top of Mind is examining the following three areas of health technology this year:

  • Telehealth
  • Artificial Intelligence (AI)
  • Revenue Cycle Management

And with the rapidly evolving health care environment created by COVID-19, the program also is exploring the influence of the pandemic on innovation priorities at health systems.

The CCM, which collaborates with a network of innovators and leaders to produce resources and events to advance health care, kicked off the program in October with a private roundtable discussion on telehealth that covered telehealth quality and revenue and explored emerging models and priorities for virtual care in 2021. Senator Bill Frist delivered opening remarks and facilitated the discussion.

Key takeaways from the telehealth roundtable, which was attended by leaders from a dozen health systems, industry groups, and private companies, is available to download.

A second roundtable was convened in November to discuss AI. Facilitated by Robert M. Califf, MD, Head of Clinical Policy and Strategy for Verily and Google Health, this roundtable focused on the impact of COVID-19 on bias in data and predictive modeling; methods for recognizing and combatting bias in data; and imperatives for health system leaders responsible for data-backed decisions in 2021.

Highlights from this event, which was private, also will be published by the CCM. If you don’t receive our CCM Insights newsletter, sign up to ensure you receive the roundtable report-out.

Keep reading to learn more about the Top of Mind report, webinar, and virtual summit.

Top of Mind for Top Health Systems research report

Serving as the basis for the Top of Mind program, the CCM will publish its fourth annual “Top of Mind for Top Health Systems 2021” research report in October.

The report, which will be free to download from the CCM website, is based on surveys more than 100 health system representatives on their innovation priorities and plans for telehealth, AI, and revenue cycle management.

Conducted in partnership with KLAS Research, the report includes quantitative and qualitative data on how COVID-19 impacted innovation priorities and what health systems are planning for the year ahead.

Download the report.

Top of Mind webinar

To put greater context around the Top of Mind research from health system leadership, the CCM is organizing a webinar to discuss key findings from the report. Scheduled for early November, the webinar will feature the following experts:

  • Adam Gale, President, KLAS
  • Oscar Marroquin, MD, Chief Healthcare Data and Analytics Officer, UPMC
  • Emily C. Webber, MD, Chief Medical Information Officer, Indiana University Health and Riley Children’s Health
  • Mark Zhang, DO, Medical Director, Digital Innovation Hub, Brigham and Women’s Hospital

Learn more about the webinar and register.

Top of Mind Online virtual summit

The Top of Mind program culminated in December with Top of Mind Online, a virtual summit featuring a mix of on-demand and live sessions. The event, held on Dec. 9, included expert speakers, actionable insights, and unvarnished discussion on the following topics:

  • Learn how health system leadership are managing in a time of uncertainty and evolving political, economic, and social conditions.
  • Acquire insights into the future of digital health and innovation priorities.
  • Take deep dives into how telehealth and AI will advance in the coming year.
  • Hear outlooks for reimbursement and new models of care in a changing health care landscape.

Among the confirmed speakers for the event are:

  • Ian Morrison, author and futurist
  • Diane Holder, CEO, UPMC Health Plan
  • Joanne Conroy, MD, President and CEO, Dartmouth-Hitchcock and Dartmouth-Hitchcock Health
  • Matthew Cook, Chief Strategy Officer, Indiana University Health
  • Lee Schwamm, MD, Vice President of Virtual CareMass General Brigham Health System
  • Claus Jensen, PhD, Chief Digital and Technology Officer, Memorial Sloan Kettering Cancer Center

Access the summit on-demand from our event page.

Top of Mind for Top Health Systems Advisory Committee

The CCM worked with its partners as well as leaders and innovators at health systems to produce the Top of Mind program. We thank our Committee members for their contributions.

Advisory Committee members:

  • Rob Bart, MD, Chief Medical Information Officer, UPMC
  • Cindy Bergevin, Head of Global Enterprise Marketing for Healthcare, Nokia
  • Brent Burns, Executive Vice President, UPMC Enterprises
  • Pamela Peele, PhD, Chief Analytics Officer, UPMC Health Plan and UPMC Enterprises
  • Christopher Pickard, Business Development Leader, Nokia
  • Emily C. Webber, MD, Associate Chief Medical Information Officer, Indiana University Health
  • Mark Zhang, DO, Medical Director, Digital Innovation Hub, Brigham and Women’s Hospital

Read prior Top of Mind reports

Reports from previous years’ Top of Mind programs are available on the CCM Resources page:


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