Top of Mind 2021 program explores innovation and key health technologies for future of digital health


Ebook available now, recaps full Top of Mind program that included research report, roundtables, webinar, and virtual summit

The Center for Connected Medicine (CCM) expanded its annual Top of Mind program in 2020 with more resources open to more people.


The Top of Mind program was in its fourth year of providing resources and events focused on digital health priorities and challenges for the next 12 months.

Top of Mind examined the following three areas of health technology and their prominence in 2021 and beyond:

  • Telehealth
  • Artificial Intelligence (AI)
  • Revenue Cycle Management

And with the rapidly evolving health care environment created by COVID-19, the program also explored the influence of the pandemic on innovation priorities at health systems.

Top of Mind Exchange virtual roundtables

The CCM, which collaborates with a network of innovators and leaders to produce resources and events to advance health care, kicked off the program in October 2020 with a virtual roundtable discussion on telehealth. Top of Mind Exchange: Telehealth covered telehealth quality and revenue, and explored emerging models and priorities for virtual care in 2021. Senator Bill Frist delivered opening remarks and facilitated the discussion.

Key takeaways from the telehealth roundtable, which was attended by leaders from a dozen health systems, industry groups, and private companies, is available to download.

A second roundtable was convened in November 2020 to discuss AI. Facilitated by Robert M. Califf, MD, Head of Clinical Policy and Strategy for Verily and Google Health, the Top of Mind Exchange: AI virtual roundtable focused on the impact of COVID-19 on bias in data and predictive modeling; methods for recognizing and combatting bias in data; and imperatives for health system leaders responsible for data-backed decisions in 2021.

Highlights from this invite-only event will be published by the CCM in spring 2021. If you don’t receive our CCM Insights newsletter, sign up to be notified when the report is published.

Top of Mind for Top Health Systems research report

Serving as the basis for the Top of Mind program, the CCM published its fourth annual “Top of Mind for Top Health Systems 2021” research report in October 2020.

The report, which can be downloaded from the CCM website, is based on surveys more than 100 health system representatives on their innovation priorities and plans for telehealth, AI, and revenue cycle management.

Conducted in partnership with KLAS Research, the report includes quantitative and qualitative data on how COVID-19 impacted innovation priorities and what health systems are planning for 2021 and beyond.

Download the report.

Top of Mind webinar

To put greater context around the Top of Mind research results for health system leadership, the CCM organized a webinar to discuss key findings from the report. Held in November 2020, the webinar featured the following experts:

  • Adam Gale, President, KLAS
  • Oscar Marroquin, MD, Chief Healthcare Data and Analytics Officer, UPMC
  • Emily C. Webber, MD, Chief Medical Information Officer, Indiana University Health and Riley Children’s Health
  • Mark Zhang, DO, Medical Director, Digital Innovation Hub, Brigham and Women’s Hospital

Learn more about the webinar and watch it on-demand.

Top of Mind Online virtual summit

The Top of Mind program culminated in December 2020 with Top of Mind Online, a virtual summit featuring a mix of on-demand and live sessions. The event included expert speakers, actionable insights, and unvarnished discussion on the following topics:

  • Learn how health system leadership are managing in a time of uncertainty and evolving political, economic, and social conditions.
  • Acquire insights into the future of digital health and innovation priorities.
  • Take deep dives into how telehealth and AI will advance in the coming year.
  • Hear outlooks for reimbursement and new models of care in a changing health care landscape.

Summaries of the six sessions are available on our resources page:

Learn more about the Top of Mind summit on our event page.

Top of Mind for Top Health Systems Advisory Committee

The CCM worked with its partners as well as leaders and innovators at health systems to produce the Top of Mind program. We thank our Committee members for their contributions.

Advisory Committee members:

  • Rob Bart, MD, Chief Medical Information Officer, UPMC
  • Cindy Bergevin, Head of Global Enterprise Marketing for Healthcare, Nokia
  • Brent Burns, Executive Vice President, UPMC Enterprises
  • Pamela Peele, PhD, Chief Analytics Officer, UPMC Health Plan and UPMC Enterprises
  • Christopher Pickard, Business Development Leader, Nokia
  • Emily C. Webber, MD, Chief Medical Information Officer, Indiana University Health and Riley Children’s Health
  • Mark Zhang, DO, Medical Director, Digital Innovation Hub, Brigham and Women’s Hospital

Read prior Top of Mind reports

Reports from previous years’ Top of Mind programs are available on the CCM Resources page:


Fill in the short form below to download or view Top of Mind Recap Report

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