Top of Mind Online virtual summit features leaders from Dartmouth-Hitchcock, Indiana University Health, and UPMC discussing an unprecedented year in health care
Health systems had prepared to respond to public health emergencies but there was nothing in their crisis plans to ready them for a pandemic like what the United States has experienced with COVID-19.
Leaders from three prominent health systems came together during Top of Mind Online — a virtual summit from the Center for Connected Medicine (CCM) — to discuss their trials, tribulations, and lessons learned from an unprecedented year in health care. Their panel discussion, “Leading and Learning Through Crisis,” was one of six sessions from Top of Mind Online.
“As we came into the pandemic, we knew we had these plans we created for Ebola. But the reality was, they were not helpful,” said Matt Cook, Chief Strategy Officer at Indiana University Health and President of Riley Hospital for Children at IU Health. “We had to go back and completely rethink our surge plans for the volumes we were expecting.”
Joanne M. Conroy, MD, President and CEO of Dartmouth-Hitchcock and Dartmouth-Hitchcock Health, agreed that earlier pandemic plans were not transferrable to the COVID-19 response.
But the leaders who spoke during “Leading and Learning,” which also included Mark Sevco, President of UPMC Children’s Hospital of Pittsburgh, credited the quick formation of incident command teams for leading their responses.