Experts say patient-provider connection can be maintained, ‘web-side’ manner can be taught
Telehealth has many advantages for patients and health systems. It’s convenient for patients and efficient for providers. It can lower costs and open up access to care for people who may be far away from specialists.
But is the personal connection between patient and physician lost when an in-person visit is replaced with a telemedicine visit?
The question of maintaining empathy and connection was one of many telehealth topics discussed and debated by a panel of digital health experts during a live breakout session at the Top of Mind Online virtual summit. The panel also discussed reimbursement, volumes and utilization, and the regulatory environment.
Organized by the Center for Connected Medicine (CCM), Top of Mind Online featured a half dozen virtual sessions focused on the future of digital health, the role of artificial intelligence (AI) and telehealth in advancing health care, and how health system executives are managing the COVID-19 pandemic.
The “Breakout: Telehealth” session was moderated by Katie Scott, Vice President of Digital Strategy & Innovation at UPMC Enterprises, and featured the following panelists:
- Claus Jensen, PhD, Chief Digital and Technology Officer at Memorial Sloan Kettering Cancer Center
- Alissa Meade, President of Technology at Arkos Health
- Lee H. Schwamm, MD, Vice President of Virtual Care at Mass General Brigham Health System
- Sara Vaezy, Chief Digital Strategy & Business Development Officer at Providence