What’s needed to sustain telehealth, and measure and identify its value


Key takeaways from a virtual roundtable of telehealth executives discussing what’s ‘top of mind’ in virtual care for the year to come

In October 2020, the Center for Connected Medicine (CCM) convened a group of telehealth leaders for a virtual roundtable on the sustainability and value and measurement of telehealth.

The invitation-only “Top of Mind Exchange: Telehealth” roundtable was moderated by former United States Senate Majority Leader Senator William H. Frist, MD, and included senior-most leaders from provider organizations and payers, as well as policymakers, advocates, and technology companies.

The executives came together to raise needs, share progress, and have candid discussion about where telehealth is headed in the year to come after a surge in utilization related to the COVID-19 pandemic.

The CCM has published an overview of the discussion in an eBook, “Top of Mind Exchange: Telehealth: Beyond the Pandemic,” which is available to download by clicking the button above.

Participants in Top of Mind Exchange: Telehealth

The following executives participated in the roundtable and shared their expertise, perspectives, and experience.

  • Rob Bart, MD, Chief Medical Information Officer, UPMC
  • Ceci Connolly, President and CEO, Alliance of Community Health Plans
  • Senator William H. Frist, MD (opening remarks and facilitator)
  • Alexis Gilroy, Partner, Jones Day
  • Kristi Henderson, Senior Vice President, Innovation & Telehealth, Optum
  • Adam Landman, MD, Chief Information Officer, Brigham Health
  • Ann Mond Johnson, Chief Executive Officer, American Telemedicine Association
  • Peggy O’Kane, Chief Executive Officer, National Committee for Quality Assurance
  • Jim Sheets, Vice President, Outreach Services, Intermountain Healthcare
  • Tim Tarnowski, Chief Information Officer, Indiana University Health
  • Jason Tibbels, MD, Chief Quality Officer, Teladoc Health
  • Sara Vaezy, Chief Digital Strategy and Business Development Officer, Providence
  • Andrew Watson, MD, UPMC, Past-President, American Telemedicine Association

Opportunities for telehealth are unprecedented

The eBook summarizes key points that drove discussion during Top of Mind Exchange: Telehealth. It provides a window into the mindsets, work, and needs of leaders at the helm of digital health within health systems, and the perspectives and priorities of leadership at the American Telemedicine Association, Alliance of Community Health Plans, and Agency for Healthcare Research and Quality.

The executives who participated in the roundtable started and ended by emphasizing the opportunities of the moment. The impact of the COVID-19 pandemic on health care culture and the utilization of technology — particularly virtual care — is unprecedented.

Participants resoundingly acknowledged the need for research and data analysis and agree that the industry faces an opportunity to evolve standards of care. The group expressed that this an important time for value-based care. The discussion centered on two primary topics: Long-term sustainability of telehealth and the value and measurement of telehealth, each of which is detailed within the eBook.

Learn more about the CCM’s Top of Mind program

Top of Mind Exchange: Telehealth falls within the CCM’s annual Top of Mind program. The full program includes a virtual roundtable series, a research report, a webinar, and a virtual summit — all of which explore the impact of the pandemic on health system innovation priorities and in particular three essential technologies: telehealth, revenue cycle management, and AI.

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