Experts discuss how COVID-19 is changing innovation priorities at health systems


Hear from leading health system experts on why technology is essential now and for the future

Innovation in health care moved to the forefront as health systems responded to the COVID-19 pandemic.

Telehealth became a primary vehicle to continue treating patients. Artificial intelligence (AI) was deployed to quickly and efficiently manage the response. Revenue Cycle Management took on greater importance as health systems faced financial strain from the loss of in-person medical services.


While some innovation priorities took a backseat during the pandemic response at many health systems, health care leaders recognized that stepping up their use of technology was going to be essential to survival, now and into the future. These are some of the key findings from the latest research report from the Center for Connected Medicine (CCM) that were discussed by leading experts during a webinar.

The webinar, “Top of Mind for Top Health Systems: How COVID is changing digital health innovation priorities,” dissects key findings from the CCM’s fourth annual Top of Mind for Top Health Systems research report.

Moderated by Adam Gale, president of KLAS Research, which conducted the research in partnership with the CCM, the webinar addresses:

  • How COVID-19 is affecting innovation priorities at health systems
  • How health systems are approaching AI, Telehealth, and Revenue Cycle Management in the coming year
  • Examples of how panelists’ health systems are managing digital innovation in the era of COVID
  • The outlook for AI, Telehealth, and Revenue Cycle Management technologies in the coming year and beyond

Webinar panelists

Adam Gale
Adam Gale, President, KLAS (MODERATOR)
Emily Webber
Emily C. Webber, MD, Chief Medical Information Officer, IU Health and Riley Children’s Health
Mark Zhang, DO, Medical Director, Digital Innovation Hub, Brigham & Women’s Hospital
Oscar Marroquin, MD
Oscar Marroquin, MD, Chief Healthcare Data and Analytics Officer, UPMC

Learn more about the CCM’s Top of Mind program

This year’s Top of Mind program focuses on telehealth, artificial intelligence and revenue cycle management through a research report, virtual roundtables, and a virtual summit.

Fill in the short form below to download the resource

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