Medical Director at Brigham Digital Innovation Hub describes implementation of navigation solution at Brigham and Women’s Hospital
In the drive to attract and retain patients, health systems and hospitals are increasingly focused on the patient experience.
While traditionally behind the curve when it comes to digital solutions aimed at making the care experience more convenient, health providers are latching onto a number of digital tools specifically for patients.
One of those is digital wayfinding – often a mobile app that helps patients and visitors find their way around complex medical facilities for care appointments or to visit loved ones.
Mark Zhang, DO, the Medical Director of the Brigham Digital Innovation Hub, talked about a wayfinding solution implemented at Brigham and Women’s Hospital. Dr. Zhang was interviewed by the Center for Connected Medicine (CCM) at the Top of Mind Summit in December 2019.