More than a year after many hospitals ended their COVID-19 shutdown of non-emergency care, the use of telehealth for patient visits is leveling off at 20% or less of all appointments, according to new research from the Center for Connected Medicine.

Experts say patient-provider connection can be maintained, ‘web-side’ manner can be taught.

Key takeaways from a virtual roundtable of telehealth executives discussing what’s ‘top of mind’ in virtual care for the year to come.