Experts from UPMC, One Medical, and MD Anderson discuss the role of innovation for improving patient access to health care services
Improving patient access to medical services is more complex than simply reducing the wait time before a patient’s first appointment. There needs to be greater emphasis on access and support for patients throughout their care journey.
“There’s been so much fixation on that first appointment, when that’s just the beginning. Access is so much more than that first appointment,” Joon Lee, MD, Senior Vice President of UPMC and President of UPMC Physician Services, said during a Top of Mind Online panel discussion.
Dr. Lee moderated the panel, “Access Innovation: Meeting Patients Where They Are,” which explored how digital health technologies are boosting consumer experience, convenience, loyalty, and health outcomes at health systems, and where success is spurring additional focus.
The panel included expert insights from Rebecca Kaul, PhD, Chief Innovation Officer at MD Anderson Cancer Center, and Amir Dan Rubin, Chair, CEO, and President of One Medical.
The on-demand replay of their panel discussion, which was the third and final session in the Top of Mind Online program, is available now.