Health care systems not only need to put patients at the center of care, but also, they need to remember families, caregivers and providers involved in the patient’s treatment, said Marco Costa, MD, PhD, MBA, Chief Innovation Officer, University Hospitals.
Hospitals are “human-intense” operations, which require thousands of individuals to provide excellent care, said Costa, who also is President, University Hospitals Harrington Heart & Vascular Institute.
“If those employees don’t come to work happy, how can they deliver care to somebody else. I would go beyond being patient-centric and I would be human-centric,” said Costa, who was a speaker at the Center for Connected Medicine’s Top of Mind for Top U.S. Health Systems 2018 Summit in Pittsburgh, Pa.
Costa was one of several speakers at the summit, which convened health care leaders from around the U.S. to discuss emerging trends in health IT, to stress that hospital organizations can’t forget about patients in their rush to implement the latest digital health technologies.
READ MORE ABOUT “TOP OF MIND”