Mary Beth Jenkins

Executive Vice President, UPMC • Chief Operating Officer, UPMC Health PlanExecutive Vice President, UPMC

Ms. Jenkins is executive vice president of UPMC Insurance Services Division and the chief operating officer of UPMC Health Plan, which is the largest medical insurer in western Pennsylvania with over 4.1 million members.

In this role, Ms. Jenkins oversees service operations, claims administration, configuration, ancillary products, third-party administration, consumer innovation, and the Organizational Performance and Project Management Office. Her responsibilities include coordinating fiscal management, administration, and operations for multiple departments; managing budget and resource allocation with senior leadership, finance, and human resources; and providing matrix reporting oversight across the organization in support of multiple lines of business.

For more than 20 years, Ms. Jenkins has driven operational efficiencies at UPMC Health Plan to help the company maintain low administrative costs and high customer satisfaction. She is a strong supporter of UPMC Health Plan’s process improvement efforts and, in addition, translates strategic initiatives into business objectives to support the organization’s continued growth.

Ms. Jenkins serves on the board of directors for several nonprofit organizations and privately held companies, and she is recognized nationally as an expert on service excellence and claims optimization.

She earned a bachelor’s degree in communications from Slippery Rock University, and her Master of Business Administration from Duquesne University. Ms. Jenkins has also earned a Six Sigma Green Belt certification.