Chief Innovation Officer says optimizing workflows makes appointment times ‘mean something’
There are few things more frustrating for patients than to show up on-time for an appointment with their doctor only to wait a long time to be seen.
Health systems and providers increasingly realize these waits lead to a poor patient experience and are taking steps to improve.
Rebecca Kaul, Vice President and Chief Innovation Officer at University of Texas MD Anderson Cancer Center, discussed the role of optimizing workflows to improve the patient experience during an interview with the Center of Connected Medicine (CCM). Watch a video of the interview below.