Top of Mind 2021 Program Recap

7 Top of Mind 2021 Recap Serving as the basis for the Top of Mind program, the CCM published its fourth annual Top of Mind for Top Health Systems research report in October 2020. The research project was designed in early 2020 as the COVID-19 pandemic was taking hold and presenting health systems across the U.S. with a need to accelerate innovation. Conducted in partnership with KLAS, quantitative and qualitative data were collected from 117 executives representing 112 health care provider organizations. The research found that health systems quickly turned their attention to scaling telehealth, deploying artificial intelligence (AI), and improving revenue cycle management. It focuses on how innovation priorities shifted in response to COVID-19 and the role of key technologies in managing the pandemic. T O P O F M I N D F O R T O P H E A L T H S Y S T E M S R E S E A R C H • Nine out of 10 organizations successfully met increased telehealth demand during the pandemic. • Three-quarters of respondents said their organizations are measuring and analyzing data from telehealth. • Half of respondents reported using AI in response to the pandemic. • A majority of respondents said their organizations are using 20% or less of their health care data to inform AI applications . • Identified as an area most in need of innovation, revenue cycle management has become a greater priority for health systems , • Predictive analytics, AI, bots, and automation are cited as the most- needed technologies to improve revenue cycle management. COVID-19 Shifts Innovation Priorities at Health Systems Key findings include: Download the report