Top of Mind 2021 Program Recap

22 Top of Mind 2021 Recap Health System Leaders Discuss an Unprecedented Year in Health Care Health systems had prepared to respond to public health emergencies but there was nothing in their crisis plans to ready them for a pandemic like what the United States has experienced with COVID-19. That was the consensus from leaders from three prominent health systems who came together to discuss their trials, tribulations, and lessons learned from an unprecedented year in health care at Top of Mind Online. “As we came into the pandemic, we knew we had these plans we created for Ebola. But the reality was, they were not helpful,” said Matt Cook, Chief Strategy Officer at Indiana University Health and President of Riley Hospital for Children at IU Health. “We had to go back and completely rethink our surge plans for the volumes we were expecting.” Joanne M. Conroy, MD, President and CEO of Dartmouth-Hitchcock and Dartmouth-Hitchcock Health, agreed that earlier pandemic plans were not transferrable to the COVID-19 response. T O P O F M I N D O N L I N E V I R T U A L S U M M I T Panel: Leading and Learning Through Crisis Joanne M. Conroy, MD President and CEO of Dartmouth-Hitchcock and Dartmouth-Hitchcock Health Matt Cook Chief Strategy Officer at Indiana University Health and President of Riley Hospital for Children at IU Health Mark Sevco President of UPMC Children’s Hospital of Pittsburgh